The Leader's Guide to Influence
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BeschreibungShortlisted for the CMI Management Book of the Year 2011, Practical Manager Category
A Leader's Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want.
Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners.
Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to:
- Increase your confidence and impact.
- Communicate more effectively.
- Learn different tools, techniques and approaches when working with different types of people.
- Listen and question effectively.
- Develop rapport and empathy.
- Give better feedback.
- Deal with difficult situations and cope with conflict.
InhaltsverzeichnisTable of Contents (THIS IS VERY MUCH A DRAFT OUTLINE AT THIS POINT BUT GIVES A GOOD IDEA OF THE TYPES OF TOPIC TO BE COVERED) Introduction PART 1: THE INFLUENTIAL MANAGER'S GROUND RULES The Influencing Process Relational Influencing The Working Relationship Model Why relationships at work are so important Relationship styles Relationship derailers -- and how to avoid them PART 2: CRITICAL ASPECTS OF INFLUENTIAL WORKING RELATIONSHIPS Creating and developing the right impression Effective Listening Asking Good Questions Developing Trustworthiness Mutual respect Developing Rapport and empathy Assertiveness Self-awareness Awareness of others Communications skills How to Support others Emotional management and resilience Developing Integrity Being Politically Astute Being Authentic Understanding Conflict Working with Diversity How to develop Judgement Giving -- and receiving Feedback How to Challenge PART 3: TIPS, TOOLS & TECHNIQUES How to be appreciative Reframing Challenging assumptions Readingpeople Non verbal communication The language of influence Developing positive relationships Using both brains to influence Linking and Building Thinking creatively Storytelling CONCLUSION
PortraitMike Brent is a Client and Programme Director at Ashridge. He specialises in leadership, team-building, influencing, coaching, cross cultural management, leading change and personal development. He has worked as a management trainer and consultant with many international companies such as GE, HP, Ericsson, France Telecom, ICI, Volvo and Bang & Olufsen and has a particular interest in working with management teams. Mike has extensive international experience, having run seminars world-wide including Japan, China, Uzbekistan, Thailand, Malaysia, Indonesia, USA, Canada and South America. Mike has published a number of articles on influencing, coaching and leadership, and a book, Influencing - Skills and Techniques for Business Success (with Fiona Dent). Fiona Dent is a Director of Executive Education at Ashridge. She manages programmes, client relationships and delivers management development solutions in the Leading People area. Fiona is also involved with her colleagues in setting the strategic direction of the organisation with a particular focus on human resources. She has worked with a range of organisations and clients and teaches and consults across a broad spectrum of leadership, personal, interpersonal and relationship skills. Fiona has written five books including Influencing: Skills and Techniques for Business Success (Palgrave, 2006).
Untertitel: How to Use Soft Skills to Get Hard Results. illustrations. Sprache: Englisch.
Verlag: Financial Times Prent.
Erscheinungsdatum: November 2016
Seitenanzahl: 248 Seiten