The Customer Call Center Outback: A Frontline Supervisor's Map to Success
Besorgung - Lieferbarkeit unbestimmt
BeschreibungThe Customer Call Center Outback has been written to provide some basic support for this critical role. A oworkbooko format has been designed to make it an easy-to-use reference tool for those leaders we call supervisors. The goal is to offer suggestions
PortraitMike Trotter is a passionate leader in the call contact center industry. He has invented the term "business karaoke" as a term to describe most company's behavior when it comes to being customer focused. He sees things through the eyes of the customers and the employees and has often taken the course of most resistance to make his point. Having spent the past 14 years involved with the daily operation of call/contact centers he has had a chance to put this philosophy into practice.
Untertitel: Ichor Business. Sprache: Englisch.
Verlag: PURDUE UNIV PR
Erscheinungsdatum: Mai 2002
Seitenanzahl: 1 Seiten