HUDU

Call Center Benchmarketing: How Good Is "Good Enough"


€ 18,99
 
kartoniert
Besorgung - Lieferbarkeit unbestimmt
Juni 2000

Beschreibung

Beschreibung

Executives are beginning to recognize the potential of the call center as a significant revenue generator, perhaps one of the surest investments they can make in enhancing and creating customer value and bottom-line profits. Return on investments made in customer accessibility is seldom less than 100% in the first year, and frequently even more if customer lifetime value is included in the equation. Herein lies the challenge and the primary reason to benchmark your call center metrics against not only the best-in-the-world, but also your most direct competitors, i.e., best-in-class. This book describes in practical terms the "ins and outs" of benchmarking.
EAN: 9781557532152
ISBN: 155753215X
Untertitel: 'Customer Access Management'. Sprache: Englisch.
Verlag: PURDUE UNIV PR
Erscheinungsdatum: Juni 2000
Seitenanzahl: 108 Seiten
Format: kartoniert
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