HUDU

Therapeutic Communication: Developing Professional Skills


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Februar 2007

Beschreibung

Beschreibung

Written in a clear and concise style, this jargon-free text provides student clinicians with the practice principles and fundamental communication skills used to facilitate effective therapeutic communication with clients. Organized into discrete sections to highlight one skill at a time, each chapter follows a unified format including an overview of the skill (e.g., empathy, reflection, validation, etc.); rationale for use; exemplary dialogue between therapist and client demonstrating actual uSAGE of the skill; tutorial commentary embedded in the dialogue example; dialogue debriefing; and suggestions for variations. Key Features:   Delineates the multidimensional differences between social relationships and the realm of the professional clinician: Students are given direction in terms of applying standards such as boundaries, ethics, regulating self disclosure, legal aspects, and client self determination. Offers dialogue boxes and role play exercises: These resources illustrate the multiple uses of each skill and allow students to practice the skill sets presented. Discusses the process of balancing objectivity and empathy: Emotional dynamics are discussed along with transference, countertransference, self awareness, and termination. Provides a transcription of three 50-minute sessions: These transcripts demonstrate the essentials of clinical skill integration, short-term therapy, and termination. Intended Audience:   This supplemental text is designed for advanced undergraduate and graduate clinical skills courses across the human services in the fields of Counseling, Social Work, Psychology, and Nursing. It is also an excellent resource for any professional dealing with clients in a clinical fashion.

Inhaltsverzeichnis

Preface
Guidelines for Implementing Role-Play Exercises
Acknowledgments
Chapter 1: Defining the Therapeutic Relationship
Therapeutic Figures
The Therapeutic Process
Selection
Initial Contact
Termination
Time
Goal
Topic of Conversation
Advice
Perspective
Social/Emotional Factors
Emotional Involvement
Objectivity
Rescind Your Ego
Personal Contact
Involvement
Professionalism
Legal
Confidentiality
Scope of Practice
Boundaries
Time Commitment/Responsibility
Respect
Nonjudgmental Attitude
Positive Regard
Self-Disclosure
Advantages of Self-Disclosure
Disadvantages of Self-Disclosure
Self-Disclosures Must Be Honest
Self-Disclosure Guidelines
Role-Play Exercises
Chapter 2: Getting Started
Preappointment Review
Facilitating a Conducive Environment
Rapport
Fostering Sensitive Disclosure
Initial Contact
Introduction and Ground Rules
Presenting Problem
Coping With Silence
Start Where the Client Is
Respect the Client's Boundaries
Matching
Vocal Features
Underlying Problem
Role-Play Exercises
Chapter 3: Following
Listening
Attending
Observational Cues
Nonverbal Attending
Brief Verbals
Pausing
Verifying Perception
Reflection/Paraphrasing
Reverse Reflection
Summarizing
Clarification
Role-Play Exercises
Chapter 4: Emotional Communication
Emotional Language
Positive Feelings
Negative Feelings
Emotional Communication
Empathy
Validation
Normalizing
Self-Awareness
Recognizing Your Perspective
Monitoring Your Feelings
Managing Countertransference
Coping With Prejudices
Role-Play Exercises
Chapter 5: Leading
Gathering Details
Furthering
Prompting
Open-Ended Requests
Questioning
Ask One Question at a Time
Buffering
Re-asking a Question
Close-Ended and Open-Ended Questions
Avoid Asking Accusatory Questions
Avoid Asking "Why?" Questions
Avoid Asking Multiple-Choice Questions
Avoid Asking Biased Questions
Directing
Returning
Resuming
Redirecting
Specificity
Focusing
Proposing Alternative Perspectives
Reframing
Interpreting
Generalizing
Identifying and Resolving Discrepancies
Challenging
Confronting
Educating
Informing
Advising
Role-Play Exercises
Video Interview Self-Critique Exercise
Overview
Setup
Role-Play Partner
Staging
Implementation
Role-Play
Debriefing
Self-Evaluation Guidelines
Section I: Characteristics of the Client
Section II: Goals of the Interview
Section III: Skills Used
Section IV: Overall Impression of the Interview
Overview of Appendixes A, B, and C
Skill Integration
Short-Term Therapy
Termination
Appendix A. Session With Dusty---Week 1: Initial Session
Appendix B. Session With Dusty---Week 5: Midtherapy
Appendix C. Session With Dusty---Week 10: Termination
Appendix D. Ethical Standards of Human Service Professionals--National Organization for Human Services--Council for Standards in Human Service Education
Glossary
References
Index
About the Author

Portrait

Herschel Knapp, PhD, MSSW has more than 20 years of experience as a health science researcher; he has provided project management for innovative implementations designed to improve the quality of patient care throughout the Veterans Health Administration via multisite, health science implementations. In addition to full-time work at the VA, he teaches masters-level courses at the University of Southern California; he has also taught at the University of California, Los Angeles and California State University, Los Angeles. Dr. Knapp has served as the lead statistician on a longitudinal cancer research project and managed the program evaluation metrics for a multisite, non-profit children's center. His clinical work includes emergency/trauma therapy in hospital settings. The author of numerous articles in peer-reviewed health science journals, he is also the author of Introductory Statistics Using SPSS (SAGE, 2013), Therapeutic Communication: Developing Professional Skills, Second Edition (SAGE, 2014) and Introduction to Social Work Practice: A Practical Workbook (SAGE, 2010). Dr. Knapp is currently involved in developing and implementing innovative telehealth systems, utilizing videoconferencing technology to facilitate optimal healthcare service delivery to remote patients, and to coordinate specialty consultations among healthcare providers including interventions to diagnose and treat people with HIV and hepatitis, with special outreach to the homeless.

EAN: 9781412937740
ISBN: 1412937744
Untertitel: Sprache: Englisch.
Verlag: SAGE PUBN
Erscheinungsdatum: Februar 2007
Seitenanzahl: 285 Seiten
Format: kartoniert
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