Implementing IT Processes

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Februar 2015



Information Technology plays a major role in our society. Due to system integration and process automation, a company has to rely on performant information systems. To achieve this objective, it is important to have relevant IT processes in place on the one hand to ensure current operation and on the other hand to enable the successful introduction of new technologies. Once IT processes are defined and described, interrelations become visible, which allow to gain an appropriate level of maturity.


The IT Process Map - Process Dependencies - IT Governance and Process Roles - Functional Groups: Strategic Decision Making, Planning & Controlling, Account Management, Change Implementation Implementation, IT Operation & Configuration Management, Supplier Management, IT Support - Introduction of Standard IT Processes - Process Performance Indicators and Reporting - Evaluation of Process Maturity



Lionel Pilorget is managing projects which combine the financial, technological, and organisational dimensions. He is interested in having automated solutions in place which enable an efficient processing of complex tasks.
EAN: 9783658047733
Untertitel: The Main 17 IT Processes and Directions for a Successful Implementation. 2015. Auflage. 62 schwarz-weiße Abbildungen, 60 schwarz-weiße Tabellen, Bibliographie. eBook. Sprache: Englisch. Dateigröße in MByte: 4.
Verlag: Springer Fachmedien Wiesbaden
Erscheinungsdatum: Februar 2015
Seitenanzahl: xiv239
Format: pdf eBook
Kopierschutz: Adobe DRM
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