A Systems Approach to Quality Improvement

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Dezember 1991



Applying a systems approach to quality improvement programmes in business, this text discusses the results when a comprehensive quality system is put into place. It also identifies the key obstructions to the successful implementation of a quality improvement programme.


Part 1 More than the sum of its parts: the learning curve; the five phases of a systemic quality; improvement process; ground rules - quality improvement process glue. Part 2 Trial by fire: putting the pieces together; getting the ball rolling; keeping things going; the long haul; reward time; finishing up; a different situation; critical mass is achieved; idealizing a quality ending. Part 3 Obstructions and opportunities - so near and yet so far: the corporate elite versus quality; unions rethink their role; education joins the team.


"Roth's uncommon sense advice in a number of areas will give you as elegant a solution to some of your problems as was Einstein's formula E = mc2 or a concept as concise as actress Mary Pickford's advice, You may have a fresh start any moment you choose, for this thing we call "failure" is not the falling down, but the staying down.'"-Ned Hamson, Editor The Journal for Quality and Participation
EAN: 9780275941079
ISBN: 0275941078
Untertitel: New. Sprache: Englisch.
Erscheinungsdatum: Dezember 1991
Seitenanzahl: 208 Seiten
Format: gebunden
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