Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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BeschreibungHow to Take the Lead in Business Process Management details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas.
InhaltsverzeichnisWhy Focus on Business Processes? Setting the Stage for Business Process Improvement.
Organizing for Process Improvement.
Flowcharting: Drawing a Process Picture.
Understanding the Process Characteristics.
Streamlining the Process.
Measurements, Feedback, and Action (Load, Aim, and Fire).
Appendix: Interview Guidelines.
PortraitH. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.
Untertitel: New. Sprache: Englisch.
Verlag: MCGRAW HILL BOOK CO
Erscheinungsdatum: April 1991
Seitenanzahl: 274 Seiten