HUDU

Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness


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April 1991

Beschreibung

Beschreibung

How to Take the Lead in Business Process Management details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas.

Inhaltsverzeichnis

Why Focus on Business Processes? Setting the Stage for Business Process Improvement.
Organizing for Process Improvement.
Flowcharting: Drawing a Process Picture.
Understanding the Process Characteristics.
Streamlining the Process.
Measurements, Feedback, and Action (Load, Aim, and Fire).
Process Qualification.
Benchmarking Process.
The Beginning.
Appendix: Interview Guidelines.


Portrait

H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.
EAN: 9780070267688
ISBN: 0070267685
Untertitel: New. Sprache: Englisch.
Verlag: MCGRAW HILL BOOK CO
Erscheinungsdatum: April 1991
Seitenanzahl: 274 Seiten
Format: gebunden
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