Organizational Behavior for the Hospitality Industry

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Mai 2008



"Organizational Behavior for Hospitality Industry" is the first organizational behavior text that focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the hospitality industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organizational behavior. The text is organized into three sections: organizational behavioral essentials, the individual and the organization, and key management tasks. Additionally, each key topic includes detailed exercises, providing students with the hands-on experience they'll need in order to succeed in the industry.


Table of Contents 1. Customer Care 2. Communicating in Organizations 3. Understanding the Diverse Workforce 4. The Power of Teams in Hospitality 5. Group Problem-Solving and Decision-Making 6. Managing Time 7. Managing Stress 8. Promoting Creativity 9. Setting Personal and Professional Goals 10. Managing Conflict 11. Motivating Employees 12. Counseling Employees 13. Understanding Power and Politics in Organizations 14. Leading Hospitality Organizations 15. Icebreakers and Closers
EAN: 9780132447379
ISBN: 0132447371
Untertitel: Sprache: Englisch.
Erscheinungsdatum: Mai 2008
Seitenanzahl: 425 Seiten
Format: gebunden
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