Benchmarking: A Signpost to Excellence in Quality and Productivity

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März 1994



The day-to-day procedures within an organization are unlikely to be influenced by market forces. Communications or 'deliveries' are made between different departments to receivers who cannot turn to alternative suppliers. There is no competition, standards are accepted and inefficiencies arise. This is where benchmarking comes in. The effect of benchmarking on the development of an organization can be profound. With the use of practical examples, and drawing on the authors' experience, Benchmarking: A Signpost to Excellence in Quality and Productivity illustrates how benchmarking can provide an enormous incentive to increased efficiency in an environment which previously operated as a 'planned economy'. With a properly implemented benchmarking programme, it is possible to integrate education, leadership, development and organizational dynamics with the actual work being done, and to make that work more efficient in terms of quality and productivity. As this book illustrates, benchmarking is a continuous systematic process whereby a comparison is made between productivity, quality and practices in your own organization and a chosen similar organization which represents excellence. The process is aimed directly at increasing operative and strategic efficiency, and leads to learning, skill enhancement and efficiency which in turn leads to development. The authors explain the effect of benchmarking upon a company's development. This process is defined as benchlearning. The book illustrates how to cultivate a learning organization, how to acquire, absorb, share and apply new knowledge with a view to constantly improving performance. Benchmarking: A Signpost to Excellence in Quality andProductivity is a complete and thorough guide to a process which has been proved to significantly enhance a company's performance. This book is a practical guide for all managers concerned with costs and efficiency. It is also an essential reference for MBA students.


Preface. Introduction. Aspects and Categories of Benchmarking. Implementation of Benchmarking. Stage 1: Decide What to Benchmark. Stage 2: Identify Benchmarking Partners. Stage 3: Gather Information. Stage 4: Analyze. Stage 5: Implement for Effect. From Benchmarking to Benchlearning. Bibliography. Index.


About the Authors Bengt Karlof is the senior partner and president of Karlof and Partners Consultancy, a Swedish--based strategy consultancy with worldwide interests. Renowned for his work in the area of strategic development, Bengt Karlof has acted as a consultant for numerous major organizations in both the public and private sectors over the past ten years. He lectures widely in both academic institutions and at management seminars on all aspects of strategy. He has written a number of books on the subject which have been translated into several languages. Always from a practical stance, Bengt Karlofa s aim is to produce a business strategy which will make organizations work more efficiently.
EAN: 9780471941804
ISBN: 0471941808
Untertitel: Sprache: Englisch.
Erscheinungsdatum: März 1994
Seitenanzahl: 208 Seiten
Format: gebunden
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